Thank you for shopping with QY illumination. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time
All orders are processed within 1–5 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons, promotional periods, or holidays, order processing may take longer than usual. If there is a significant delay in processing your order, we will contact you by email.

Shipping Destinations
We currently ship to the following regions:
United States
Canada
United Kingdom
European Union countries
Australia
Other selected international destinations
If your country or region is not available at checkout, please contact us before placing an order.

Estimated Shipping Time
Estimated delivery times vary depending on the destination, shipping method, product size, and customs clearance.
Estimated delivery times are as follows:
United States: 7–15 business days
Canada: 10–20 business days
United Kingdom: 7–15 business days
European Union: 10–20 business days
Australia: 10–20 business days
Other countries or regions: 10–25 business days
Please note that these are estimated delivery times only and are not guaranteed. Delivery delays may occur due to customs clearance, weather conditions, carrier delays, holidays, incorrect shipping information, or other circumstances beyond our control.

Shipping Fees
Shipping fees are calculated and displayed at checkout based on your shipping destination, order value, product weight, and shipping method.
We may offer free shipping promotions from time to time. If your order qualifies for free shipping, this will be shown during checkout.
Example:
Free shipping on orders over $100
Standard shipping fee applies to orders below $100
Shipping fees are non-refundable unless otherwise required by law or caused by our error.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Please allow 1–3 business days for the tracking information to become active after you receive the tracking number.
You can track your order through the carrier’s website or the tracking link provided in your shipping confirmation email.

Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Please carefully check your shipping address before placing an order. If you entered an incorrect address, please contact us immediately at sales@lights-led.com.
If the order has not yet been shipped, we will try our best to update the address. However, once an order has been shipped, we cannot guarantee that the shipping address can be changed.
We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated otherwise.
Customers are responsible for all applicable customs duties, taxes, and import fees.
We are not responsible for delays caused by customs clearance procedures.

Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us at sales@lights-led.com. We will assist you in contacting the shipping carrier and investigating the issue.
Please note that we are not responsible for delays caused by the shipping carrier, customs, weather, incorrect addresses, or other circumstances beyond our control.

Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide the following information:
Your order number
Photos of the damaged item
Photos of the outer packaging
Photos of the shipping label
A brief description of the issue
We will review your case and provide a suitable solution, which may include replacement parts, a replacement item, or another appropriate resolution.

Large or Fragile Items
Some lighting products may be large, fragile, or require special packaging. These items may take longer to process and ship.
Please inspect the package carefully upon delivery. If the outer packaging is severely damaged, please take photos before opening the package.

Contact Us
If you have any questions about shipping, please contact us at:
Email: sales@lights-led.com
Company: Jiangmen Qiying illumination Technology Co.,Ltd.
Address: No.105, Nanshan Road, Jiangmen City, Guangdong Province, China