Thank you for shopping at QY illumination. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, the item must meet the following conditions:
The item must be unused.
The item must be uninstalled.
The item must be in its original packaging.
The item must include all accessories, manuals, parts, and packaging materials.
The item must be in the same condition as received.
Items that have been installed, used, damaged by the customer, modified, or returned without original packaging may not be eligible for return or refund.

Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Customized or made-to-order products
Clearance or final sale items
Installed lighting fixtures
Used products
Products damaged due to improper installation or misuse
Products returned without original packaging
Gift cards or promotional items

Return Process
To request a return, please contact us at sales@lights-led.com within 30 days of delivery.
Please include the following information:
Your order number
Your full name
The item you wish to return
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect
After reviewing your request, we will provide return instructions if your return is approved.
Please do not send any item back without contacting us first. Returns sent without authorization may not be accepted.

Return Shipping Cost
Unless the return is caused by our error, the customer is responsible for return shipping costs.
Examples of customer-responsible returns include:
Ordered the wrong item
Changed mind
Product does not fit the room
Selected the wrong size, color, or finish
No longer needed the product
If the return is due to our error, such as receiving the wrong item or a defective product, we will provide a suitable solution.
Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Your order number
Photos of the damaged or incorrect item
Photos of the outer packaging
Photos of the shipping label
A description of the issue
After reviewing the evidence, we may offer one of the following solutions:
Replacement parts
A replacement product
Partial refund
Full refund, if applicable
Please keep the original packaging until the issue is resolved.

Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank statement or payment account. Processing time may vary depending on your payment provider.

Partial Refunds
Partial refunds may be granted in the following situations:
Item is returned with missing parts or accessories
Item is not in its original condition
Item shows signs of use
Item is damaged due to customer handling
Return is received after the approved return period

Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at sales@lights-led.com.
If your order has not yet been processed or shipped, we will try our best to cancel it.
If your order has already been shipped, it cannot be canceled. You may request a return after receiving the item, subject to this Return & Refund Policy.

Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for a different size, color, or model, please contact us. Additional shipping fees and price differences may apply.

Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect address or failure to pay customs duties, the customer may be responsible for:
Original shipping cost
Return shipping cost
Customs fees
Restocking fee, if applicable
Refunds will be issued only after the returned package is received and inspected.

Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: sales@lights-led.com
Company: Jiangmen Qiying illumination Technology Co.,Ltd.
Address: No.105, Nanshan Road, Jiangmen City, Guangdong Province, China